How does your money back gaurantee work?
If you are not 100% satisfied within the first 30 days, email us and we'll give you a full refund. For information on our pricing please scroll down to Subscription Details.
What weight metrics do you upload to each destination?
Why do you need my Garmin/TrainerRoad/Concept2 credentials and how are these kept secure?
Can you retrieve my weight from other platforms like Garmin...?
Today we only sync weight data from Withings or Fitbit to Garmin Connect/TrainerRoad/Strava/Fitbit/Concept2 Logbook. Shoot us an email (email@example.com) with the platform you need and we will consider adding it.
Will I be able to unlink my fitness accounts from Smart Scale Sync?
Yes. You can unconnnect your accounts at anytime from the settings page of Smart Scale Sync. When you perform these actions your encrypted API keys/credentials are deleted immediately.
How long will it take for my measurement to sync after I've weighed myself?
Typically the service will sync new measurements within 5 minutes. If weights are not syncing we are likely already aware of the issue and looking into it, but feel free to reach out to us at firstname.lastname@example.org
Do you sync my Withings/Fitbit measurements from the past?
No, our subscription service will only sync measurements taken after your subscription has started and fitness accounts have been connected.
Can I configure Withings and Fitbit to be weight sources at the same time?
No, you can only designate one platform to be a weight source at a time. If you set Withings as your weight source, we are able to sync weight data to Fitbit (along with the other supported platforms). If you designate Fitbit as your weight source, we are not able to sync weight data to Withings because it can only be used as a source, however you will still be able to sync your Fitbit weight data to the other fitness platforms.
There are two subscription plans: Yearly and Monthly. On the yearly plan you are billed $14.99 once a year (~$1.25/month). On the monthly plan you are billed $1.99 once a month.
Both plans come with a 30-day money back guarantee for first time customers and give you access to Smart Scale Sync's service which syncs your Withings or Fitbit weight scale measurements with Garmin Connect, TrainerRoad, Strava, Concept2 Logbook, and/or Fitbit. Smart Scale Sync will upload new weight measurements going forwards (once your fitness accounts are connected) but historical measurements will not be synced.
It is likely that at some point the Withings/Garmin/TrainerRoad/Strava/Fitbit/Concept2 connections will break when they make changes on their end. These are out of our control but we will do our best to restore service asap. In the event of such an interruption of service, you have the option to cancel your subscription and receive a prorated refund.
You may cancel recurring billing at anytime and your membership will remain active until the end of the current billing period. You may switch plans at anytime by canceling your current plan and then signing up for the alternate plan. In this case, we apply a credit for the time unused on the old plan, and charge for the new plan starting right away, resetting the billing date.
Note: If you don't connect your Smart Scale Sync account to Withings or Fitbit and at least one destination platform (Garmin, TrainerRoad, Strava, Fitbit, or Concept2 Logbook), weights will not sync. You can manage these connections on the Smart Scale Sync settings page once you have a subscription.